At Trucks N Toys, we take immense pride in the quality of our American truck parts and custom-engineered solutions. Because we manufacture many of our components in-house using precision laser cutting and advanced fabrication, we have specific return guidelines to ensure fairness and safety.

Our policy is governed by the Australian Consumer Law (ACL).

1. Consumer Guarantees

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A major failure occurs when the item:

  • Has a problem that would have stopped someone from buying it if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn't do what we said it would, or what you asked for, and can't be easily fixed.

2. Change of Mind Returns

We understand that projects can change. However, due to the specialised nature of American truck parts and the logistical costs involved, "Change of Mind" returns are subject to the following conditions:

  • Timeframe: Returns must be initiated within 14 days of delivery.
  • Condition: Items must be in original, uninstalled, and resaleable condition with all original packaging and hardware included.
  • Restocking Fee: A 20% restocking fee applies to all Change of Mind returns. This fee covers our administrative costs, quality control inspections, and repackaging.
  • Shipping: Original shipping costs are non-refundable, and return shipping is the customer's responsibility.

3. Non-Returnable Items

The following items cannot be returned for "Change of Mind":

  • Custom Fabricated Parts: Any "one-off" items created specifically for your build using our laser cutting or welding services.
  • Installed Parts: Any part that has been bolted on, wired, or modified in any way.
  • Special Orders: Items specifically ordered from overseas (USA) that are not part of our standard Australian stock.

4. GVM Upgrades & Engineering

Parts associated with GVM upgrades must be inspected by a Trucks N Toys technician or an approved fitter to qualify for a warranty claim. If a part is found to be faulty due to incorrect installation by a third party, a refund may be denied under ACCC guidelines.

5. How to Initiate a Return

  1. Contact Us: Email sales@trucksntoys.com.au with your order number and photos of the item.
  2. Return Authorisation: Once approved, we will provide a Return Merchandise Authorisation (RMA) number.
  3. Ship the Item: Securely pack the item and send it to our Sydney facility. We recommend using a tracked, insured service, as we are not responsible for items lost in transit.
  4. Inspection & Refund: Once received, our fitters will inspect the item. If it meets our criteria, your refund (minus the 20% restocking fee) will be processed to your original payment method within 5–7 business days.

Contact Our Team

If you have questions regarding a specific bracket, GVM kit, or custom built item, please contact us at 02 9652 2056 before purchasing. We're here to ensure you get the right part the first time.