At Trucks N Toys, we specialise in heavy-duty gear for heavy-duty trucks. Because our inventory ranges from small accessories to oversized GVM upgrade kits and custom-fabricated steel components, our shipping process is designed to ensure your gear arrives safely and efficiently.

1. Order Processing Times

  • In-Stock Items: We aim to dispatch all in-stock orders within 1–3 business days.
  • Custom Fabricated Parts: Items requiring laser cutting, bending, or welding (e.g., custom brackets or one-off builds) typically have a lead time of 7–14 business days from order to dispatch.
  • Large Orders/GVM Kits: Please allow additional time for palletisation and freight booking.

2. Shipping Methods & Carriers

We use a variety of carriers depending on the size and weight of your order:

  • Standard Parcel: For smaller accessories and hardware.
  • Specialised Freight (LTL): For bulky items like bumpers, side steps, and GVM components.
  • Oversized/Palletised: For engines, transmissions, or full upgrade kits.

Note: Heavy or bulky items may require a tail-lift delivery if you do not have a forklift on-site. Please specify your delivery capabilities at checkout to avoid redelivery fees.

3. Shipping Costs

Shipping is calculated at checkout based on weight, dimensions, your delivery postcode and if the delivery is going to a residential or business premises.

  • Quote-Based Shipping: For exceptionally large or custom-fabricated items, shipping may be "To Be Quoted." Our team will contact you within 24 hours of your order with a precise freight cost.

4. Click & Collect (Sydney)

Save on freight by picking up your order directly from our facility.

  • Location: 4/29 Walker Street, South Windsor, NSW, 2756
  • Process: Select "Local Pickup" at checkout. You will receive an email notification as soon as your order (including custom-fabricated items) is ready for collection.

5. Tracking Your Build

Once your order leaves our workshop, you will receive a confirmation email with a tracking number or a consignment note. For heavy freight, the carrier may contact you directly to coordinate a delivery window.

6. Shipping Insurance & Damage in Transit

We take extreme care in packing our custom-engineered parts. However, once a shipment is handed to the carrier, the risk of loss or damage passes to the purchaser.

  • Inspection: Please inspect all deliveries before signing. If a package or pallet appears damaged, note the damage on the driver's paperwork and take photos immediately.
  • Insurance: We highly recommend selecting shipping insurance at checkout for high-value custom components.

7. International Shipping

While we primarily serve the Australian market, we can ship our custom-manufactured parts worldwide. Please contact us at sales@trucksntoys.com.au for an international shipping quote. Please note that customers are responsible for any local import duties and taxes.

8. Delivery Delays

While we use Australia's most reliable freight networks, we cannot be held responsible for delays caused by the carrier, extreme weather, or peak seasonal volumes. We will always work with you to locate and expedite delayed shipments.

Questions about a specific part?

If you are unsure about freight costs for a large custom build, contact our team at 02 9652 2056 before placing your order. We're here to help you get your truck back on the road.